Privacy Policy

Information we collect

• Account details: username, email, password (hashed), date of birth/age confirmation, verification and fraud-prevention signals.
• Gameplay and transaction data: game activity, session data, bonuses/promotions used, deposits/withdrawals, responsible gaming settings and related logs.
• Device and analytics: IP address, device identifiers, browser/app data, log files, cookies/similar technologies, performance and usage analytics.
• Support messages: communications with us (email, chat, call notes) and any information you choose to provide.
• Payment information: payment method details handled by our payment providers; we typically receive limited data (e.g., token, last digits, status) rather than full card numbers.

How we use information

• Provide and operate the site, accounts, gameplay, payments, and customer support.
• Maintain security, prevent fraud, manage risk, and enforce our terms.
• Improve features, troubleshoot issues, and understand usage through analytics.
• Send service messages (e.g., security alerts). Marketing messages are optional and you can unsubscribe.
• Meet legal and regulatory obligations and respond to lawful requests.

Sharing and disclosures

We may share personal information with:

• Service providers (hosting, analytics, communications, support tools, payment processing, identity/fraud checks) under confidentiality and security terms.
• Affiliates/partners only where needed to operate features you use or as you direct.
• Authorities where required or permitted by law, or to protect users and our services.

We do not sell personal information.

International transfers

Some providers may store or process information outside New Zealand. Where this occurs, we take reasonable steps to ensure your information is protected in a way that is comparable to New Zealand privacy standards (for example, through contractual protections and security controls).

Retention and security

We keep information only for as long as necessary for the purposes described above, including legal, accounting, dispute resolution, and security requirements. We use reasonable safeguards (such as access controls, encryption in transit, monitoring, and secure credential storage) but no system is completely secure.

Your rights (NZ Privacy Act 2020)

• You may request access to personal information we hold about you and request correction if it is inaccurate.
• If we do not make a requested correction, you may ask us to attach a statement of correction.
• You can opt out of marketing at any time using the unsubscribe option or by contacting us.

If you are not satisfied with our response, you may complain to the Office of the Privacy Commissioner (privacy.org.nz).